• Will all the items be packed in tins?

  As mentioned on the website, only the Palakara Petti, Mithai Dabba, Naadan Palahara Petti and Tindi Pettige will comes in tins. All other individual items are packed in pouches.Some readers

• How do I cancel my order from Oorla.com?

  Please write to care@oorla.com to initiate a cancellation. Cancellation requests should be initiated within 3 hours of placing the order to receive a full refund. Cancellation requests received after 3 hours will be charged 50% of the order value, as our makers would have already started preparing the items or we would have started working on the packaging. Orders once shipped cannot be cancelled.Some readers

• How to order?

  Visit our website www.oorla.com to place the order PS: Add to cart -checkout -fill details -coupon code -complete payment -order placedSome readers

• Are there custom duties?

  There will be customs duties for Canada & Europe, which should be borne by the customer. We will help you through the process. We usually see duties up to USD $20.Some readers

• How do I edit/modify my order?

  Please write to care@oorla.com with your order id to modify (Add/Remove) the order within 3 hours of placing your order. We may not able to make any changes if the requests is raised after 3 hours.Few readers

• How do I know the shelf life of the product?

  Under each product on our website, there will be an Ingredients section. You will be able to see the shelf life of that particular product.Few readers

• When are you eligible for a refund/replacement?

  A refund or a replacement will be initiated when you receive a damaged or wrong product. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. View our Refund & Return Policy. Requests for refunds & replacements should only be made via email to care@oorla.com and from the email address used to place the order. Requests received from aFew readers

• How much will the customs duties be?

  Customs duties vary by country and are determined by local customs authorities. In most cases, duties are not charged, but if they are, they are the responsibility of the customer. On average, the duties may be around $20 USD, but this can change depending on your location and order value. If you receive any notification regarding customs charges, feel free to contact us at care@oorla.com—we’re happy to help guide you through the process.Few readers

• How to get a refund?

  We will notify you once we’ve received and inspected your request, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. In case of refund due to damage/spoiled items, the refund will be processed only after receiving any photo/video proofs. And the request should be made within 24hrs from the time of deliverFew readers

• What can I do if the product gets damaged or spoiled?

  If the product gets damaged or spoiled, please share clear photos or a video of the issue with us within 5 hours of receiving by emailing care@oorla.com. This will help us assess the situation and provide you with a quick resolution—whether it’s a replacement, refund, or store credit. We’re here to ensure you have a great experience with Oorla, and we’ll do our best to make things right.Few readers

• What can I do if I want to order in bulk quantity?

  If you'd like to place a bulk order, please share your requirements with us—such as the product names, quantities, and delivery location—by emailing gifts@oorla.com or filling out the form on our gifting page: www.oorla.com/pages/gifting. Our team will get back to you with pricing, availability, and the next steps. We’ll be happy to assist you with corporate gifting or large personal orders!Few readers

• What can I do if the order is stuck in customs?

  If your order is stuck in customs, please check if you've received any communication or request for documents from the customs department or the courier service (like DHL/UPS/FedEx). If you have, kindly forward that information to us at care@oorla.com, and our logistics team will assist you with the clearance process. We're here to support you every step of the way to ensure your order gets delivered smoothly.Few readers

• If customs asks for the ingredients list, you can find it attached to your order fulfillment email sent at the time of dispatch. If you’re

  If customs asks for the ingredients list, you can find it attached to your order fulfillment email sent at the time of dispatch. If you’re unable to locate it, please feel free to reach out to us at care@oorla.com, and we’ll be happy to share the ingredient list with you directly.Few readers

• What should I do if my payment fails?

  If your account has been debited after a payment failure, it is normally rolled back to your bank account within 7 business days For any further clarification, you can email us at care@oorla.comFew readers

• What are your support timings?

  Our support team is available from 10:00 AM to 6:00 PM IST, Monday to Saturday.Few readers

• Can I change my address after placing the order?

  Changes in Shipping address can only be made within 3 hours of placing your order. No changes will be made once the order is dispatched (even if the order is shipped within 3 hours from the ordered time). If the address in the order is incorrect and the package gets delivered to the wrong address or returned to us, no replacement or refund will be provided. Delivery address cannot be changed after dispatch.Few readers