Will all the items be packed in tins?
As mentioned on the website, only the Palakara Petti, Mithai Dabba, Naadan Palahara Petti and Tindi Pettige will comes in tins. All other individual items are packed in pouches.Some readersAre there custom duties?
There will be customs duties for Canada & Europe, which should be borne by the customer. We will help you through the process. We usually see duties up to USD $20.Few readersHow do I cancel my order from Oorla.com?
Please write to care@oorla.com to initiate a cancellation. Cancellation requests should be initiated within 3 hours of placing the order to receive a full refund. Cancellation requests received after 3 hours will be charged 50% of the order value, as our makers would have already started preparing the items or we would have started working on the packaging. Orders once shipped cannot be cancelled.Few readersHow to order?
Visit our website www.oorla.com to place the order PS: Add to cart -checkout -fill details -coupon code -complete payment -order placedFew readersHow is the customs process?
There will be custom clearence. Our logistic team will help you throughout the process.Few readersHow do I edit/modify my order?
Please write to care@oorla.com with your order id to modify (Add/Remove) the order within 3 hours of placing your order. We may not able to make any changes if the requests is raised after 3 hours.Few readersHow do I know the shelf life of the product?
Under each product on our website, there will be an Ingredients section. You will be able to see the shelf life of that particular product.Few readersHow do I know the Ingredients of the product?
Under each product on our website, there is an Ingredients section where you can see the ingredients used for that particular product. If customs reaches out regarding ingredients, please check your order fulfillment email as we have attached the ingredient list there. If you’re unable to find it or need further assistance, feel free to contact us at care@oorla.com.Few readers