What can I do if the order is stuck in customs?

If your order is stuck in customs, please check if you've received any communication or request for documents from the customs department or the courier service (like DHL/UPS/FedEx).

If you have, kindly forward that information to us at care@oorla.com, and our logistics team will assist you with the clearance process.

We're here to support you every step of the way to ensure your order gets delivered smoothly.

Updated on: 03/06/2025