How to get a refund?

We will notify you once we’ve received and inspected your request, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method.

Please remember it can take some time for your bank or credit card company to process and post the refund too. In case of refund due to damage/spoiled items, the refund will be processed only after receiving any photo/video proofs. And the request should be made within 24hrs from the time of delivery.

Requests for refunds & replacements should only be made via email to care@oorla.com and from the email address used to place the order. Requests received from an email address different from the one used to place the order will not be prioritized.

Updated on: 03/06/2025