Q: How do I cancel my order from Oorla.com?

Please write to care@oorla.com to initiate a cancellation. Cancellation requests should be initiated within 3 hours of placing the order to receive a full refund. Cancellation requests received after 3 hours will be charged 50% of the order value, as our makers would have already started preparing the items or we would have started working on the packaging. Orders once shipped cannot be cancelled.

Q: Are there custom duties?

There will be customs duties for Canada &amp; Europe, which should be borne by the customer. We will help you through the process. We usually see duties up to USD $20.

Question 1

Is shipping free of cost?

Accepted Answer

Yes! We are providing free shipping across the globe (US, Canada, UK, India, Singapore, Malaysia, Australia, New Zealand, Europe, UAE, and more). However, there is a minimum order value to avail free shipping.

Question 2

Will all the items be packed in tins?

Accepted Answer

As mentioned on the website, only the Palakara Petti, Mithai Dabba, Naadan Palahara Petti and Tindi Pettige will comes in tins.

All other individual items are packed in pouches.

Question 3

How long it takes for order to be shipped/dispatched?

Accepted Answer

Orders will be dispatched within 48 hours of ordering. Please note that for orders placed on Fridays, the processing time may take up to 64 hours.

Question 4

How long it takes for order delivery?

Accepted Answer

Once ordered, your order will be dispatched within 48 hours and delivered within 3-6 business days from the date of shipping for most countries.

Question 5

How do I cancel my order from Oorla.com?

Accepted Answer

Please write to care@oorla.com to initiate a cancellation. Cancellation requests should be initiated within 3 hours of placing the order to receive a full refund. Cancellation requests received after 3 hours will be charged 50% of the order value, as our makers would have already started preparing the items or we would have started working on the packaging. Orders once shipped cannot be cancelled.

Question 6

Are there custom duties?

Accepted Answer

There will be customs duties for Canada & Europe, which should be borne by the customer. We will help you through the process. We usually see duties up to USD $20.

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